Refund Policy

1. Before work begins

Any payment — full or deposit — is fully refundable if you cancel before we begin work on your project. “Work begins” when the discovery milestone starts in your client portal: our kickoff outreach, discovery questions, or design exploration.

2. After work begins

If you cancel mid-project, we refund the unearned portion: what you have paid minus the value of work completed to that point (assessed against the project’s milestones — e.g., discovery and initial concepts delivered on a $1,500 package means that portion is earned). We will show you exactly how the proration was calculated, along with any work completed so far.

On 50% deposit projects, the deposit covers the first half of the work; once design concepts have been delivered, the deposit is generally fully earned. The remaining balance is only ever charged at final delivery.

3. After delivery and approval

Once you have approved final deliverables and files have been released, the sale is complete and payments are non-refundable. If something is wrong with a delivered file — a technical defect, a file that won’t open, a print file with incorrect specifications — we fix it at no charge. That’s workmanship, not a favor.

4. If we cancel

If we are unable to complete your project for any reason on our side, you receive a full refund of all unearned amounts immediately, plus every file produced to that point.

5. Revisions are not refunds

Not loving a first concept is a normal part of design — that’s what your package’s included revision rounds are for. We work the revisions before any refund conversation, because that’s almost always where the right result comes from.

6. Buy-now-pay-later purchases

Refunds on purchases financed through Klarna, Afterpay, or Affirm are issued back through the financing provider; their timing and any financing fees are governed by their terms.

7. How to request a refund

Email [email protected] or message us in your client portal. Approved refunds are issued to the original payment method within 5–10 business days (bank posting times vary).