Terms of Service

1. Who you’re dealing with

CloudMount.ai is a trade name of Cloud Mountain Graphics Ltd., a Colorado limited liability company based in Colorado Springs, Colorado, and cloudmount.ai is its website. Our company site is cloudmountaingraphics.com. They are one business, not two.

Whichever name you see — CloudMount.ai, CloudMount, Cloud Mountain Graphics, CMG, or a product name such as CloudEasel or WrapPort — your agreement, your account and your payments are with Cloud Mountain Graphics Ltd., and that is the company you are doing business with. In our legal pages, Cloud Mountain Graphics Ltd. is called “CMG,” “we” or “us.”

Our postal address is Cloud Mountain Graphics Ltd., 3609 Austin Bluffs Pkwy, Ste 31-1085, Colorado Springs, CO 80918. You can reach us through the contact form on this site or at [email protected].

2. Your account

You must be at least 18 and able to enter into a contract to create an account or buy from us. If you are buying for a business, you confirm that you are allowed to commit it.

You can sign in with an email address and password, or with Google. Keep your sign-in details to yourself. You are responsible for what happens under your account, including anything done by team members you invite, and for keeping the information in it accurate. Tell us straight away if you think someone else has got into it.

Your client portal is where your projects, files, approvals, estimates, messages and billing live.

3. What we sell

We sell three kinds of thing: design and build work (websites, brand identity, print and collateral design, and custom software), sold as fixed-price packages or written estimates; software subscriptions, such as our Studio, Business System, Site Care and WrapPort plans; and printed products and signs.

Each package, plan, estimate and product page says what is included and what it costs. Work outside that scope is quoted before we do it.

4. Paying us, and how you accept

Payments are processed by Stripe. We never see or store your full card number.

Packages and estimates can be paid in full, or — for totals of $1,500 or more — started with a deposit. The deposit is 50% unless your estimate states a different amount. The balance is due at final delivery; you pay it from your portal, and we do not charge it to your card automatically. Final files and deliverables are released once the project is paid in full.

Paying is how you accept. When you pay for a package or an estimate — including paying only its deposit — you accept these terms, our Refund Policy, and the estimate or project agreement it belongs to. You do not need to sign anything for that acceptance to count. Where your project has its own agreement, it is in your portal to read, download or print at any time.

Where buy-now-pay-later options (such as Klarna, Afterpay or Affirm) appear at checkout, your financing agreement is with that provider, not with CMG.

5. Subscriptions and automatic renewal

Plans renew automatically. A monthly plan renews every month and a yearly plan every year. Each renewal is charged to the payment method on file at the plan’s current price until you cancel. You can cancel online at any time, and cancelling stops the next charge.

What you agree to. The plan, its price, and whether it is billed monthly or yearly are shown on the plan and again on the Stripe checkout page before you pay. Business System plans, including Ultimate, also carry a one-time setup fee on the first invoice, shown before you pay (there is no setup fee on a Business System plan for a site you built yourself in our free builder).

How to cancel. Sign in, open your portal and choose Manage billing, then cancel the plan. A WrapPort subscription can also be cancelled from Manage subscription in WrapPort. If you prefer, send us a message through the contact form and we will cancel it for you. You will never need to phone anyone or speak to a salesperson to cancel.

When cancelling takes effect. Cancelling stops the next renewal. You keep what you have paid for until the end of the current billing period, and then the plan ends. When a plan that runs a website ends, the published site and the features the plan pays for stop working; your designs and business data stay in your account (see section 7 for exports).

Reminders and changes. You get an emailed receipt for each charge. Before a yearly plan renews, we email you the renewal date, the price and how to cancel. If we change a plan’s price, we email you before the new price applies to your plan, and you can cancel before it does.

Failed payments. If a renewal payment fails, Stripe retries it. If it still cannot be collected, we may pause or end the plan.

Refunds on subscriptions are covered in our Refund Policy.

6. Your materials

You keep ownership of everything you give us — logos, photos, copy, brand assets and business information — and you confirm that you have the right to use and share it. You give us permission to use, copy, host and display it only as needed to do the work you hired us for: to build and run your site, print your order, or provide the service you signed up for.

7. Ownership of the work

Until a project is paid in full, everything we produce for it remains CMG property and is provided for review only.

Once your project is paid in full, the brand and artwork we created for you — logo files, print-ready artwork, and the visual assets of your identity — are yours to use in your business however you like, for as long as you like. Your domain, your third-party accounts, your written content and photographs, and all of your business data are yours throughout, and exportable on request at any time.

What no payment transfers is the software. The website, the business system and the application behind them — the application framework, the modules (booking and scheduling, estimates, guided field capture, reporting, invoicing, client portals and admin consoles), the source code, the project files and the design system they are built on — remain CMG’s property, together with all rights in them, whether they were built before your project or during it. You receive a non-exclusive, non-transferable licence to use them for your own business, for as long as your account is in good standing and all sums due to CMG have been paid. We do not hand over source code, project files or design files.

You may not copy, reproduce or duplicate that platform; make a modified, rebranded, renamed or rebuilt version of it; use it — or its screens, structure, workflows, field and report layouts, screenshots of it, or exports from it — as a specification, template or reference to have a replacement or competing system built by anyone, including yourself, a contractor, another agency or a software tool; reverse engineer, decompile or attempt to obtain its source; or resell, sublicense, rent or share it. Its structure, screen design and workflow are themselves CMG’s protected work, and rebuilding a system that reproduces them is a breach of this section whether or not any of CMG’s code is used. This paragraph continues to apply after your project or account ends.

If a final payment is not received, we may suspend your site, business system and account after 14 days overdue, and after 30 days — with at least 7 days’ written notice, and after making your own business data available to you in an exportable form — permanently delete the site, the business system, the hosting and the account. The licence above ends at that point, and no payment obligation is cancelled by it.

We retain the right to display completed work in our portfolio and marketing unless you ask us in writing not to. Preliminary concepts that you did not select remain CMG property.

8. AI features and the assistant

Some of our tools use AI — for example to draft copy, suggest designs, generate or upscale images, write up a recorded meeting, or answer questions. AI output can be wrong, and it can resemble existing work. Check anything AI produced before you approve, publish or print it.

The Ask assistant on this site is an AI, not a person. It can make mistakes, and nothing it says changes a price, a quote or these terms: the checkout page, your written estimate and these terms are what count. To reach a person, use the contact form.

9. Acceptable use

Do not use our tools, hosting, portal or print services for any of the following:

• Pornography or sexually explicit material. We do not build adult sites, and we do not host, design or print adult content.
• Anything that sexualises minors. We report it to the National Center for Missing & Exploited Children, as the law requires.
• Anything illegal, fraudulent or deceptive, including scams, fake reviews and impersonating someone else.
• Material that infringes someone else’s copyright, trademark, privacy or other rights.
• Harassment, threats, or hate directed at people.
• Malware or phishing, or attempts to break into, overload or probe our systems or anyone else’s.
• Spam, or messaging people without the consent the law requires.

10. How we enforce acceptable use

Some text and images on our systems may be screened automatically for the categories above. A match only flags the item for a person at CMG to review; we do not close an account on an automated decision alone.

If you break section 9, we may remove the content, refuse or stop the work, and suspend or close your account.

11. Revisions, proofs and approvals

Each package includes the revision rounds listed in its description. Additional rounds or scope changes are available and quoted before work begins. When you approve a deliverable in the portal (or in writing), that stage is accepted.

When you approve a proof, production follows exactly what you approved, so check spelling, phone numbers, sizes and colours before you approve.

12. Timelines

Project schedules depend on both of us. We work promptly once a project starts; delays in providing materials, feedback or approvals extend the schedule accordingly. Timelines and print lead times are good-faith estimates, not guarantees.

13. Cancellation and refunds

Our Refund Policy is part of these terms. It covers deposits, work in progress, subscriptions, printed products and print files.

14. Warranties

We do our work with reasonable care and skill, and we fix defects in what we deliver as our Refund Policy describes. We warrant that the work we create is original to us, apart from materials you supply and properly licensed third-party assets, such as fonts or stock imagery, which are subject to their own licences.

Beyond that, and to the extent the law allows, the site, our software and our services are provided “as is” and “as available,” and we disclaim implied warranties, including merchantability and fitness for a particular purpose. We do not promise that software will run without interruption or error, or that a website or campaign will produce any particular result. Some states do not allow these exclusions, so they may not all apply to you.

You are responsible for the legal compliance of your own business and content — for example, ensuring text you approve is accurate and that your use of the deliverables complies with laws that apply to your industry.

15. Limitation of liability

To the fullest extent the law allows, CMG’s total liability for any claim is limited to the amount you paid us for the project, product or subscription the claim is about in the 12 months before the claim arose. We are not liable for indirect or consequential losses, such as lost profits, lost revenue or lost data.

Nothing in these terms limits liability that the law does not allow to be limited — for example for fraud, gross negligence or wilful misconduct — or takes away rights you have as a consumer that cannot be waived by contract.

16. Third-party services

Websites and applications we build may rely on third-party services (hosting, domains, payment processors, email providers). Fees and terms for those services are between you and the provider unless a package explicitly states otherwise. Stripe, Google (if you sign in with Google) and any platform you connect to your account are governed by their own terms as well as these.

17. Suspending or closing an account

You can stop using our services and close your account at any time. Cancel any subscription first (or ask us to), and ask us for an export of your business data if you want one.

We may suspend or close an account for non-payment (as section 7 describes), for breaking section 9, or where the law requires it. Where we can, we will tell you first and give you a chance to fix the problem and to export your data.

18. Copyright complaints

If you believe something we host or made infringes your copyright, send us: your name and contact details; the work you say is infringed; where the material is (a link is best); a statement that you believe in good faith the use is not authorised by the owner, its agent or the law; and a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorised to act for the owner, with your physical or electronic signature. Send it to [email protected] or by post to Cloud Mountain Graphics Ltd., 3609 Austin Bluffs Pkwy, Ste 31-1085, Colorado Springs, CO 80918.

We remove or disable material that is the subject of a valid notice, and we close the accounts of repeat infringers.

19. Governing law and disputes

These terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules. If something goes wrong, please tell us first — most problems are fixed faster that way.

Any court case about these terms or our services will be heard in the state courts sitting in El Paso County, Colorado, unless the law gives you the right to bring it where you live. If you are a consumer, you keep any protections of your home state’s law that cannot be waived by contract.

20. Changes to these terms

We may update these terms. The version on this page, with the date at the top, is the current one. If a change is material, we will email account holders before it takes effect. A change does not reach back into a project you have already paid for, and a change to subscription terms applies from your next renewal — if you do not agree, you can cancel before then. Continuing to use the site or our services after a change takes effect means you accept it.

21. General

These terms, together with any estimate, project agreement or order you accept, are the whole agreement between us for what they cover. Where a project-specific agreement you have accepted — by paying its deposit, for example — differs from these terms, that agreement controls.

If any part of these terms is found unenforceable, the rest stays in effect. We may use subcontractors under our supervision. Neither of us is responsible for delays caused by events beyond reasonable control.

You agree that we can send you notices, receipts and agreements electronically, to the email address on your account. You can send notices to us through the contact form, by email, or by post to the address in section 1.